Before starting to read this document, please remember you are buying directly from the band throughout this service; we will do everything we can to satisfy your needs. If you need more informations than the ones you find here, please write us an email. Thank you very much.
Fleshgod Apocalypse
Questions:
1. I ordered an item, how do I know my order has been sent?
2. Do you provide a tracking number?
3. Can I buy using my Credit Card?
4. I don't live in Europe, can I get an item here as well?
5. I ordered the wrong size of an item, how do I fix this? / I've put a wrong address on the order, how do I fix this?
6. I have special requests, how do I submit them?
7. My item is not arriving, what should I do?
8. Will I find the same items at the merch stand at the band's shows?
9. I can't see my size into the choices I have on the site, do you have it?
10. Why are the shipping costs so high?
11. The item I ordered arrived in bad conditions/open/broken, what can I do?
ANSWERS
1. I ordered an item, how do I know my order has been sent?
We use the Paypal sistem to receive your payment. As soon as we get your payment, we proceed to the shipping process, which takes a little time (please be patient, it could take up to 2 weeks to ship your order, depending from the order collection). We will send out a confirmation message to the email adress displayed on the order as soon as your package has been shipped. From that moment on, if you don't see your package arrive within 60 days, feel free to send us an email and we will figure out what to do.
2. Do you provide a tracking number?
We don't provide a tracking number.
3. Can I buy using my Credit Card?
Unfortunately we can't accept any payment other than the Paypal one for now. We're working on enlarging the chances to buy from our site, so hopefully we'll be able to accept other payment services soon.
4. I don't live in Europe, can I get an item here as well?
We can ship allover the world. If you live in a different continent than Europe, than we ask you to be a little more patient about the time to way to receive the package since the shipment process could take a little longer.
5. I ordered the wrong size of an item, how do I fix this? / I've put a wrong address on the order, how do I fix this?
No problem. As soon as you find out the problem, just shoot us an email with your order specifics (name, items etc) and explain the issue. As long as the order has not been shipped yet, we'll replace the size and/or the address.
6. I have special requests, how do I submit them?
You can write us an email asking for what you need. Just make it clear about what you ordered, your name etc.
7. My item is not arriving, what should I do?
If you don't see your package arrive within 60 days from the confirmation email, feel free to send us an email and we will proceed with the refund of the package cost. The shipping costs are not refundable since they are referred to the shipping service and don't depend from us. Please remember that sometimes the shipping service can have some delays not depending from us. Also it can depend from where you live, the shipment time can be different.
8. Will I find the same items at the merch stand at the band's shows?
We can't ensure you will find the same items you see on this site on the mercy stand of the band's shows. This can depend from the stock situation as well as the logistics.
9. I can't see my size into the choices I have on the site, do you have it?
Unfortunately if you can't see your size in the choices the site gives you, then we don't have it in stock. You can choose a similar size if you wish or just wait for it to be back in stock. By the way we can't ensure the sizes will be back in stock.
10. Why are the shipping costs so high?
We are forced to use this prices since the shipping costs we have are that high. We apologize if in some cases you will find it unfair, but at least for now it doesn't depend from us.
11. The item I ordered arrived in bad conditions/open/broken, what can I do?
Unfortunately it is not under our responsibility how the postal service treats your order, although it is extremely rare it can arrive in bad conditions. We always ship the items in perfect conditions and use a trustworthy system, so it would have to be a very unlucky one.